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Operational Flow--Domestic ground transportation
Key indicator about ground services
NUVO aims for ultimate customer satisfaction. We see ourselves as a competent
logistics provider who is able to solve any logistics problem or carry out any
task efficiently and who is able to implement these tasks reliably.
Nuvo key indicator as the following:
| Item |
Indicator |
Measure |
Description |
| Checking vehicle
|
>99% |
----- |
Nuvo has special department check our vehicles daily to ensure that we can use
them whenever necessary. |
| JIT pick up
|
>99% |
JIT /Monthly total pick up |
According to customer's requirement, we send out our vehicles on time
|
| JIT delivery
|
>99% |
JIT/Monthly total delivery |
We just in time deliver customer's goods |
| Real-time information
|
=100% |
100% Real-time Information |
Real-time in 24/7, no stop for whole year. |
| Accuracy of place
|
>99% |
Accurate/Monthly total delivery |
--------------------- |
| Damage
|
<0.1% |
Total damage/ Monthly total delivery |
Our drivers and ground partners have high skill and experience to
manage customer's goods to keep away from damage and lost on the route of
transportation |
| Accident
|
<0.01% |
Less than on case every 100 thousand kilometers
|
| Return documents
|
=100% |
100% return |
Nuvo has professional to manage those documents. |
| Respond in holiday
|
=100% |
------ |
Notified one day in advance |
See also:
Organization chart about ground services
Nuvo Operation Process Mapping
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